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What is the white or black tab on the end of my cartridge?

That is the seal. The seal keeps toner from spilling into the box during shipping. To remove the seal, simply hold the cartridge firmly, face the seal (tab) away from you (some prefer to set it on a table), grasp the seal and pull it straight out away from the cartridge. The seal my be hard to pull at first but it is necessary to completely remove it in order for the cartridge to work properly. It is normal for a small amount of toner to spill out when you you remove the seal so try to be near a trashcan.

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What is the shelf life of my toner cartridge?

The shelf life of a remanufactured cartridge is the same as the Original Equipment Manufacturer (OEM). Cartridges usually have a shelf life of 20-24 months if kept in the proper conditons: *Store the cartridge in the orginal packaging. *Store in a cool, dry location. *Keep the cartridge out of extreme temperatures. These steps will help keep your cartridge "fresh" and may lengthen the the shelf life.

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What does OEM mean?

OEM is an acronymn for Original Equipment Manufacturer. These are products sold under a major brand name.

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Will I get the same number of pages from a remanufactured cartridge as an OEM?

Yes, all of our compatible or remanufactured cartridges are manufactured according to OEM specifications, and will equal or surpass the maximum page yield as their OEM counterpart.

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What is the difference between new (OEM) and Remanufactured Cartridges?

There is no noticeable difference between new and remanufactured cartridges. Each remanufactured cartridge goes through a comprehensive process including disassembly, cleaning, filling, component replacement and quality testing. The cartridges are 100% post-tested to ensure that you receive the highest-quality cartridge.

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My cartridge is advertised as having a certain page yield. How is that determined and will I get the same page yield each time?

All cartridges come with an advertised page yield. That page yield is set by the 5% coverage rule. In other words if a page is printed and only 5% of that page is covered in print then the page yield will be reached. An example of 5% coverage is a company leterhead or a very short note. Any additional coverage on the page will lower your page yield. Printing bold text, fine print, legal pages or double sided printing are examples of ways that a page yield may be lower.

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What do I do if I don't know what cartridge my printer, fax or copier uses?

You can use the Search function by going under the Products Tab on the main menu. Go to Search Products. There you can search for your cartridge by product name, description or part number. You can also email us at infor@tonerexchange.com or call us at 800-789-8663 as well. We are always happy to help!

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Do you offer a discounts for volume purchases?

Yes, discounts are available for volume purchases. For questions on pricing please call us toll free at 800-789-8663.

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Where do you ship your products?

We ship to the lower 48 states! We do not ship outside the USA, Hawaii, or Alaska.